Refund Policy

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REFUND POLICY

Last updated: February 2026

This Refund and Cancellation Policy governs all engagements, retainers, and corporate training programs provided by The BoldBoss Consultancy (“Company”, “we”, “us”).

1. Executive Advisory & Strategy Retainers

Due to the bespoke nature of our advisory services and the direct reservation of principal advisory capacity:

  • Retainer Deposits: All initial retainer deposits and onboarding fees are non-refundable.

  • In-Progress Engagements: Once work has commenced on an agreed Statement of Work (SOW) or Advisory Sprint, no refunds will be issued for the active retainer period or completed milestones.

  • Early Termination: If a Client terminates an ongoing retainer for convenience prior to completion, the Client remains liable for all fees accrued for work performed and milestones delivered up to the effective termination date. Unearned prepaid amounts for future, unstarted billing cycles may be credited toward future engagements at the sole discretion of the Company.

2. Corporate Training & Executive Workshops

For Strategic Marketing Training and corporate workshops:

  • Rescheduling by Client: Corporate training sessions may be rescheduled without penalty if written notice is provided at least 5 business days prior to the scheduled date.

  • Late Notice & Cancellations: Cancellations or rescheduling requests made with less than 5 business days’ notice will incur a 30% rescheduling fee to cover venue, material preparation, and calendar reallocation costs.

  • No-Shows: Workshops or training sessions missed by the Client organization without prior written notice will be billed in full and will not be refunded or rescheduled.

3. Session Scheduling & Rescheduling Protocols

For 1-on-1 executive alignment and discovery sessions:

  • Notice Required: Sessions may be rescheduled at no extra charge if notice is received in writing at least 48 hours before the scheduled call time (limited to a maximum of one reschedule per engagement).

  • Late Cancellations: Sessions cancelled with less than 48 hours’ notice, or missed without prior notice, are forfeited and will not be refunded or rescheduled.

  • Cancellations by Company: If the Company must reschedule a session due to unforeseen circumstances or emergencies, the Client will be offered a replacement slot at no additional cost.

4. Termination for Cause & Misconduct

The Company reserves the right to suspend or terminate services immediately upon written notice if the Client:

  1. Engages in unethical, abusive, or unprofessional conduct toward our team.
  2. Breaches agreed confidentiality, intellectual property, or non-disclosure terms.
  3. Fails to settle invoices within the agreed payment timelines.

In cases of termination due to Client breach or misconduct, all paid fees are forfeited and no refunds will be issued.

5. Refund Submission & Processing

  • Written Requests: All formal requests regarding fee adjustments or policy exceptions must be submitted in writing to contact@theboldbossco.com.

  • Processing Timeline: Approved adjustments or credits will be processed within 14 to 30 business days via the original method of payment or electronic bank transfer.

6. Governing Law

This policy is governed by and construed in accordance with the laws of the Republic of Kenya.

7. Contact Information

For questions regarding this policy, please contact our administrative desk: